ENGAGE: Customer Engagement Solution

It is a communication platform between customers and a service provider through various electronic channels of correspondence to enhance overall customer experiences and delight. The system encourages customers engagement in controlling the quality of services and instills accountability in the workplace. Currently, sponsored by the Ministry of Communication and Information Technology, this customer service platform is being used by various organizations for online customer compliant and suggestion management. There are 5 government organizations on the platform.

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Understand your customer

Let customers speak about their dissatisfactions and let them know their feedbacks are valued

Streamline conversation

Stay on top of all customer requests coming in from different support channels

Collaborate Better

Get help from the right people across internal teams by looping them into filed cases

Stay productive

Make use smart automations to get things done faster and better